Business Excellence



Case Study 1: Achieving Business Excellence in Private Education

Our client is a well established corporate learning centre seeking to achieve certification for the Singapore Quality Class, People Developer and Singapore Service Class.

Key Outcomes:
  • Conduct gap analysis to identify areas of improvement and recommendations in existing business processes
  • Conduct regular meetings with identified stakeholders (including Senior Management) to assist in the preparation of the Business Excellence report and slides
  • Conduct communication sessions to all staff levels (about 200 staff)
  • Sample size per round: 30 audits and 120 benchmarking audits

Case Study 2: Recertification of Business Excellence

Our client is a tertiary school seeking an integrated 4-in-1 Business Excellence (BE) assessment and recertification by SPRING in 2013.

Key Outcomes:
  • Presentation of audit results to Senior Management followed by a 2-day BE action planning workshop
  • Implementation and monitoring of Integrated BE Roadmap
  • Conduct workshops to define KPIs
  • Development and Implementation of BE Communication Plan
  • Assist to prepare for client's mid term review by SPRING Singapore
  • Conduct BE refresher training
  • Preparation for site assessment and a submission for application report to SPRING Singapore