Mystery Auditor / Shopper

Operations Assistant (Fieldwork)

Join an organisation that passionately believes in creating an environment that makes it a great place to do great work. This is reflected in the work that we do, the clients we partner and our mission, vision and values.

Who We Are

aAdvantage Consulting is recognised as a business consulting firm in the areas of Organisational Development and Transformation consulting. Our three integrated solutions take clients through the transformation process seeing them from vision to results. We are valued for our customised and sustainable solutions that are data / research driven.

Overall Job Objective

Support the research team in data collection and processing and support different functions of the firm.


What You Will Do:

  • Conduct mystery audits to ensure compliance to service standards
  • Conduct telephone or face-to-face interviews to obtain relevant information by asking questions from a prepared outline
  • Contact individuals from a prepared list of names to introduce and explain the study objectives and protocol and schedule interviews or invite them to participate in focus group discussions
  • Identify and report problems in obtaining valid data
  • Conduct data entry of collected data


What It Takes To Be In This Role:

  • GCE 'N' Level/ GCE 'O' Level/ Nitec
  • Preferably some experience in telemarketing sales or outdoor sales or frontline customer service or mystery audits
  • Working knowledge of MS Office including Excel, Word and Power Point
  • Good listening, interpersonal and interviewing skills
  • Enjoy interacting with people
  • Achievement and goal-oriented
  • Able to work independently
  • Part-time positions are also available



  • Flexible Work Arrangements
  • Flexible Benefits - Medical, Dental, Sports and Health, Wellness
  • Phone Allowance



You are required to complete a 45-minute online assessment on the People Intelligence System as the first step in our recruitment process.


For further enquiries, you may email us at or call 8789 7882.
Address: 2 Bukit Merah Central, #18-03, Singapore 159835