Holistic Approach Towards Changing Service Standards and Mindset

We believe that in order to experience a quantum change in service standards, it takes more than training workshops. A shared leadership vision, service standards, clear processes and roles, performance management criteria, supervisory skills, staff buy-in and training all come together to ensure lasting change.
 

Focus on Both Physical and Emotional Aspects of Service

Customer service training is no longer sufficient to compete and win/keep customers. Our approach involves defining customer experiences which includes both physical and emotional elements. Physical expectations of the products and service need to be satisfied. Similarly, emotions need to be stimulated and evoked to create that ‘wow’ factor.

Experienced Customer Service Trainers

Our trainers/facilitators are experienced in developing and conducting customer service workshops. Many of these involve service concepts, experiential learning, role-plays, scenarios-based learning and motivational elements.

 

 

Customer Experience Design & Training

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