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Net Promoter Score® (NPS®) Study 2019: Study on Hospitals

Survey result gathered from studying 1619 respondents at national hospitals to understand the key service attributes that drive customer satisfaction and advocacy (NPS®).

NPS® is used to measure advocacy and loyalty where customers are asked a single question on a 0 to 10 rating scale.In 2019, we conducted a research study on hospitals. 1619 respondents were surveyed across 6 public hospitals and private hospitals to understand the key service attributes that drive customer satisfaction and advocacy (NPS®).

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