Testimonials
Joey Leau
Director (HR & Training)
National Service Resort & Country Club (NSRCC)
Solution: Organisation Climate Survey
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The consultant team was professional and quick to address any issues related to the project. Jacqueline & Evie were very prompt in providing solutions to problems we faced throughout. They also offered valuable insights through detailed analysis, on how the Club could improve its organisational climate based on our employee survey results. Their responsiveness added great value and allowed for the entire project to flow smoothly and efficiently.
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Lee Neng Hao
Assistant Director (Corporate Communications & Project Management)
Chye Thiam Maintenance Pte Ltd
Solution: Service Transformation
Working with aAdvantage Consulting on our Service Transformation Journey was a truly pleasant experience. Their team demonstrated a personable approach throughout our engagement, making the process smooth and effective. We particularly appreciated their flexibility and willingness to accommodate our busy schedules, ensuring that the project progressed without disrupting our day-to-day operations. Their commitment to making things work for us, combined with their expertise, greatly contributed to the success of our transformation efforts.
We would like to thank Jacqueline, Vincent, Sherrin, Trina and Evie for being such great help throughout our Service Transformation Journey. Each and every single one of them brought about personality, expertise and experience to aid the project.
Dr Kenny Lai
Director (West Cluster - Residential & Centre-Based Services)
MINDS
Solution: Change Management
aAdvantage helped MINDS in starting our change management journey. From the very beginning, their team demonstrated an exceptional ability to understand the unique challenges and needs of our organization. They conducted a thorough analysis of our requirements, offering insights that helped us shape a tailored approach to change management.
The change management blueprint they developed was not only comprehensive but also practical and easy to implement. It provided a clear roadmap that has proven invaluable in driving our internal change management training and initiatives. Thanks to their blueprint, we were able to equip our teams with the tools and strategies necessary to navigate organizational change smoothly and effectively.
aAdvantage's professionalism, expertise, and attention to detail were evident throughout the entire engagement. They worked closely with us, ensuring that all our needs were met and that the solutions they proposed aligned perfectly with our objectives. Their commitment to delivering high-quality results has been a key factor in the success of our change management efforts.
We would highly recommend aAdvantage to any organization seeking a reliable, knowledgeable, and dedicated partner in change management consulting.
Sarina Rahmat
Assistant Director, Service Innovation
Sport Singapore
Solution: Customer Experience & Culture Transformation
We engaged aAdvantage for their Customer Experience & Culture Transformation programme to cultivate a service-oriented culture at SportSG and to elevate customer experiences across all touchpoints. Throughout this journey, we were deeply impressed by the team's dedication and enthusiasm. As the Project Director, Vincent provided invaluable insights that enriched our discussions and fueled our ongoing efforts in providing better services to our customers. Our Project Consultant, Sherrin, also delivered the programs with exceptional skills and was very engaging throughout the sessions.
Overall, our experience with aAdvantage has been incredibly positive. Their professionalism, expertise, and commitment have made a profound impact on our journey towards service excellence. We look forward to collaborating with them in future, as we strive to further enhance our customer experiences.
Desmond Tan
COO
Gear Inc
Solution: Business & Strategy Facilitation
Gear Inc engaged aAdvantage in Feb 2024 to run our strategic planning meeting, which was meant to develop and align our global plans for growth. Vincent, the lead consultant conducted pre-session one to one interviews, and facilitated the planning session with our senior management team on the actual day.
The meeting was facilitated with a good mix of opportunities for the individuals and the teams to reflect on the past, consider the present & imagine the future; Vincent was patient & asked a lot of probing questions to stimulate thinking in the team, whilst leading us into building the future plan. Vincent & Quan Rui conducted themselves with utmost professionalism and guided our senior management team towards the outcome we were expecting.
Despite some initial hesitation on attending the session from our team, Vincent managed to engage our senior management team in building a credible organizational plan which will carry us into a bright future!
Sharon Teo
Senior Vice President, Corporate Services
MSIG
Solution: Team Coaching
We engaged aAdvantage for a leadership conflict coaching session, and Vincent facilitated our session very capably. He was able to draw out insights from our senior leaders and facilitated difficult conversations during the off-site session, with interesting activities designed to get the participants interacting. It really helped to have an experienced external facilitator like Vincent who is positioned as a neutral party and who can direct the conversations, which may sometime go off-tangent, to achieve the intended outcomes. Culture change does not happen overnight and the organisation needs to take the ownership to drive the change beyond these coaching sessions. But getting people to start confronting the elephant/s in the room and to start addressing uncomfortable issues is a great place to start. Greatly recommend Vincent’s expertise in this area.
Mr Philip Lee
OD Lead, HR
Kwong Wai Shiu Hospital
Solution: Core Competency Framework
aAdvantage Consulting has a readily available basket of competencies that necessitated a smooth identification of core competencies relevant for our organisation and also subsequent seamless discussion with the working committee. The Project Director is also accommodating and responded well to requests from the management and working committee.
Ms Evelyn Ho
HR Manager
Pasture Pharma
Solution: Compensation & Benefits
The competencies of the team help us in developing a Compensation and Benefits structure which meets our organizational growth needs. Every session we had with the team were very engaging, insightful, and fruitful especially in the job classification process and how we determine the job value.
The team also guide us with a greater understanding of having proper standard, guidelines and policies when reviewing our staff benefits, key terms, and conditions. Every key discussion points are documented with actions to follow through. Always on-time for meeting.
John Augustine Ong
Head of Learning & Development, Human Resource
Singapore Exchange
Solution: Culture Development
I had the opportunity to work and partner with Vincent Ho from aAdvantage Consulting in 2019, as part of a broader cultural change initiative within SGX.
We were embarking on a mission to transform our business into a more responsive and innovative organization and we began by doing a review of our leadership values and behaviours that is needed to guide us through the transition.
Vincent partnered with us to lead and conduct the leadership values assessment debrief sessions and follow-up workshops for our senior leaders, providing a much-needed platform and forum for self-review and constructive dialogue. He helped the leaders to gain greater awareness of their own individual and leadership team values and philosophy, with the outcome of co-creating a common vision and goal for the future of the organization. The value that Vincent brought to the whole process was his ability to facilitate a healthy discussion amongst our senior leaders and to help them synthesize their differing viewpoints into a coherent strategy and approach.
Generally, the feedback from the various senior leaders was that they all felt that there was tremendous value in the process and the dialogue sessions were the catalyst to helping the leadership team identify and focus our organization towards a new way of thinking and behaviors, that would be supportive of the growth ambition of the organization.
Celine Ng
Manager, Customer Experience & Innovation
SAFRA
Solution: Mystery Audit
A professional and committed team that understands the nature of our business, our requirements as well as the constraints that we face. They have been most understanding and responsive, and it has been a pleasure working with them for the past year.
Calm and composed, nothing seems to faze Li-Lin and we are always assured by her presence and the manner in which she fronts presentations and manages questions from the audience, including those very challenging ones.
Jodi was most responsive and prompt during the period when we had to liaise with her extensively on the revisions for the Final Report. She was diligent in following up and got back to us quickly with all the data that was required. She was a great help indeed.
Friendly and super nice, Kee Siang demonstrated understanding and empathy when he helped us manage a series of communication sessions to communicate the mystery audit findings. Due to operational challenges, numerous changes had to be made to the dates. Kee Siang saw to all the changes and made it hassle free for us.
Saniya Dhingra Agarwal
Head of Customer Experience
Foodpanda Singapore Pte. Ltd.
Solution: Stakeholder Experience Innovation
Working with aAdvantage was a fabulous experience for all of us at foodpanda SG. From the very first meeting, we got the feeling of being in good hands. The whole team which comprised of Lilin and Marco led by Vincent was not only supportive but also extremely patient in explaining things to our teams and answering all questions we had as a result of being novices in the field of experience management.
They were also very understanding and managed with our busy schedules in spite of the tight timelines we were working with. We have learned a lot from this partnership and will be using it in all our future decision making. We hope to work with Vincent and his team again and would definitely recommend them to the other companies out there.
Whether your experience teams are at a foundational stage or advanced, you can certainly learn a lot from the aAdvantage approach and make the experience management, customer or employee experience, in your company even better!
Srinivasan Venkattapan (KG)
Senior Vice President, Corporate Planning
Hitachi Solutions
Solution: Strategies Facilitation & Change Management
Hitachi Solutions Asia Pacific Pte Ltd has engaged Vincent Ho and aAdvantage in November 2018 to facilitate our leadership retreat which was aiming to formulate and align our multi-year regional plans for growth. Despite the short notice to facilitate, Vincent and his team stepped up to the challenge and exhibited a high degree of commitment and professionalism, right from the first contact.
Prior to the retreat itself, they customized the content to align with our target markets and audience, reviewed the contents with stakeholders and designed the regular communication with field leaders. Their commitment to the details went even to the extent of designing the venue and every aspect of the retreat and was quite exemplary.
The retreat was facilitated with a good mix of opportunities for the individuals and the teams to listen, reflect and act. The bonding activities were fun and yet formal as they were designed in alignment with our objective for the retreat.
Both Vincent and his assistant Qing Ying were always in tune with our business related discussions. They facilitated our conversations effectively and were constantly trying to find alignment across countries and cultures. The participants were initially unsure of how the sessions would progress. Soon after Vincent took the stage, they were quick to engage and interact. In the end, all the participants including the executive sponsors were more than satisfied with the retreat, the time and money spent and the outcome.
The post-retreat summary and further follow up by Vincent have been professional and well targeted to support our growth. Vincent’s analysis of our current situation and suggested recommendations with a roadmap for managing the change were very useful.
We are very glad to sense a trustable partnership approach from Vincent and aAdvantage. We are confident that aAdvantage will play an important role as we execute our multi-year plan for our continued success.
Karen Chee
Vice President, HR & L&D
Selena Teh
Assistant Manager, HR & L&D
Mitsui Sumitomo Insurance Group Holdings, Inc.
Solution: Implementation of Enabley
Team is experienced, professional, prompt and responsive. Able to provide advice when required. Jacqueline is experienced, professional, and patient. Always ready to share and listen, and provide sound advice on how to roll out our FWA initiative. She is fully committed to our project, and was with us from the initial discussions to the fruition of our company-wide implementation.
Our experience working with aAdvantage has been nothing but positive. They have been a good advisor and provided us the guidance we need to have a successful FWA implementation in MSIG.
Jacqueline is our go-to person whenever we need advice on FWA. She never fails to provide her professional views and advise what's best for MSIG. They have been very efficient and supportive despite our tight project timeline, which we greatly appreciate.
Lisa Ang
Senior Assistant Director, Office of Patient Experience
Alexandra Hospital
Solution: Service & Culture Transformation
During the course of my work, I have had the opportunity to work with a number of vendors and consultants, and aAdvantage is one of those who truly took the time and effort to understand our issues and needs. Their interest shows in the quality of work they produced for us. In addition to their good time and project management, I particularly like their down to earth approach - some consultants tend to steer towards form over substance, aAdvantage manages to balance and do both equally well.
Vincent is very experienced and provided valuable advice to us in our project. We always welcome his insights and perspectives.
Joan is a lovely person and a joy to work with! She is prompt, dependable and helpful. Most importantly, Joan listens and makes efforts to understand and support our needs.
Kek Chen Chen
Chairman (Service Excellence)
Kenneth Tan
HR Director
Stanley Lam
Chief Executive Officer
Mahkota Medical Centre
Solution: Service & Culture Transformation
Looking back, in mid-2018, we were searching for a strategic partner to improve our customer experience journey through our hospital. We have the privilege and good fortune then to meet up with Vincent and the aAdvantage Team to explore their services. In a few fleeting moments, we are now in our second phase of critically looking into our operations and processes to align with our desired customers' experience journey.
We would like to specially thank aAdvantage for their commendable efforts in crafting out and customising the Service Excellence (SE) training modules for us to instil in our staff, not just front liners, but everyone, that serving customers is centric to our hospital's objective and is everyone's mission. We would like to specifically mention that the Train-The-Trainer session by aAdvantage for this module was an invigorating and humbling experience. Our internal facilitators were not only trained on basic facilitation skills but were engaged on self-reflection and "self-searching" dialogue to align their personal values to our organisation's core values. It proved to be vital to the success on the paradigm shift of our staff pertaining to customer service. The alignment dialogue had ignited the "fire" of our internal facilitators as they went on to passionately deliver the Excellence Customer Service stories to our staff in record times, and through weekends. We can confidently attest that aAdvantage's added value are not just designing, training and consulting but touching the hearts of our internal trainers and motivating them to do beyond their jobs. We are so glad that we have got the right strategic partner for this key initiative. You are classic and exemplary in creating Customer Service success story!
The "Management Huddle" session at the end of our consulting period was another high point in our engagement with aAdvantage. We were proud to present the improvement made in our internal customer and external customer's experience journey. Our Corporate leaders were overwhelmingly pleased to see the distinguished results we have achieved in this 1-year consulting period. aAdvantage has truly etched an indelible mark in Mahkota Medical Centre and their contributions to our success on the customer experience journey initiative is remarkable to say the least. aAdvantage is definitely our preferred partner in the next key initiative.
Frankie Yung
Deputy Director , Human Resource & Administration
Chye Thiam Maintenance
Solution: HR Transformation
Jacqueline & her team worked well with us to achieve the project deliverables & meeting the project timeline. She would lead the discussion with the senior management team to achieve alignment on various key decisions related to the scope of the work. In the course of her engagement with us, she provided timely & clear explanations for recommendations & carried out her duties professionally, with integrity & objectivity.
Having worked with Jacqueline & her team of professionals on this HR project, I must say they deliver beyond our expectations, in terms of the project deliverables & also the way they organised their work, the level of dedication, commitment & integrity shown by Jacqueline & that of her team members.
I would definitely recommend aAdvantage Consulting to companies who would want to engage their services.
Wong Wai Meng
Head Capability & Human Resource
Goodrich Global Pte Ltd
Solution: HR Transformation
Jacqueline worked with me and my team to engage the Board, CEO and our senior management team to gather buy-in into the developed HR policies and Competencies Frameworks to enable a more structured approach to people development in the organisation. Jacqueline and her team worked well with us to achieve the project deliverables. Often, we would discuss the challenges and decide on the best approach to address them at various project milestones. She would lead the discussion with the senior management team to achieve alignment on various key decisions.
Jacqueline is a founder and Director of aAdvantage Consulting, which is among a recommended list of consultants by Enterprise Singapore to work with SMEs to strengthen HR capabilities. She is a highly-experienced HR consultant who has carried out several HR capabilities projects for SMEs.
Casline Chu
Managing Director, South Asia & Doctor-Directed Consumer Channel
Invisalign Singapore Pte Ltd
Solution: Strategic Planning Facilitation
I’ve worked with Chern Han and his team for the past 10 years across a multitude of business and team contexts, such as start-ups, turnarounds and business growth acceleration. This partnership with aAdvantage has also spanned across both consumer goods and medical devices, as well as, Asia Pacific.
The ability by Chern Han and his team to quickly diagnose and appreciate the different businesses and go-to-market models are phenomenal. Their customized solutions as a result were often on point and highly appreciated. In each situation, Chern Han and his team were able to quickly understand our needs and map out necessary programs that will allow us to rejuvenate our teams. During the sessions, aAdvantage team was often agile in making the necessary adjustments as they assess the responses from our team members of diverse backgrounds and nationalities.
It is almost expected that our teams would have our passion re-ignited after these sessions. The impact on the business and teams was often long-lasting, with many fond memories and common languages created to sustain our energy and creativity to face the challenges ahead. It is therefore not surprising that I continue to trust Chern Han and his team as a reliable partner throughout these years.
Wendy Soh
General Manager, Human Resources
Mitsui Chemicals
Solution: Values Cascading
Mr Yeow Chern Han from aAdvantage Consulting Group Pte Ltd Facilitated “Living the Mitsui Chemical Core Value – Train-the-Trainer” Program for our companies in Singapore in January and July 2014.
Chern Han unassuming approach and excellent facilitation skills had helped to build up rapport and trust among the workshop participants quickly within two days, which led to a very successful program. The program objectives were fully met and beyond our expectations.
During the program design phase, Chern Han has demonstrated his excellent skills in conceptualizing and shaping the program outline with minimum information. Throughout the program, Chern Han had proven himself to be a professional and pragmatic consultant with the right blend of sophistication to help the company in branding and making the Core Value live. Chern Han has the ability to connect very well with people at all levels. He has indeed made a positive impact.
Well done and keep up the excellent work in our next phase of “Value in Action @Mitsui Chemicals” which will be conducted in the next few months.
Janice Loh
Group Head of Human Resources
Pavilion Energy
Solution: Culture Development
We engaged Vincent in Nov 2018, to run a Culture Value Assessment to develop our Pavilion Energy Values. Since then Vincent has facilitated 3 away day workshops over the past 14 months for the management committee, comprising of the senior leadership team of Pavilion Energy.
Through the workshops, Vincent has helped us to develop our Core Values and was very professional and diplomatic in facilitating the dialogues. He was also extremely observant and flexible in adapting to our needs, agile and able to keep the team energetic and focused on what we want to achieve. His responsiveness to our needs and ability to steer the team towards fruitful dialogues, have helped the team to realize our leadership potential to work better as a team and as an individual leader to be more aware of ourselves, and our role in our own capacity as a member of the management committee.
It was great to work with Vincent and Rae. We had fun and enjoyed the workshops.
Angeline Ong
Deputy Director, Corporate Development Group
Housing & Development Board (HDB)
Solution: Service & Culture Transformation
Since 2013, we have worked with Vincent and his team at aAdvantage on the review of HDB’s culture/values and development of Values-Driven Change Management Programmes for our appointment holders.
We have found Vincent’s team to be highly proficient, pro-active, responsive and accommodating. They have actively sought to understand the organisation’s needs and challenges, and constantly built on their past experiences to value-add to our programmes. They have designed and delivered well-thought out and engaging programmes that have fully met our programme objectives and garnered positive feedback from our stakeholders and participants.
Vincent has been able to quickly gain a good grasp of our organisation’s background and culture, enabling him to engage more effectively with our stakeholders and provide a much more tailored programme to meet our needs. He has always been open and willing to offer his astute insights and ideas to guide us.
As the lead facilitator, Vincent has been very professional and skilful in managing difficult conversations and eliciting deeper insights with our stakeholders. With his approachable demeanour, he is able to connect well with the participants and nurture an environment of trust and openness that enables even the quietest participants to be more forthcoming.
Aucky Pratama
Executive Director
ASEAN Federation of Accountants
Solution: Strategic Planning Facilitation
We are delighted with our cooperation with aAdvantage Consulting. Mr Vincent Ho has professionally lead and facilitated our strategic discussion session, successfully managing the different interests and priorities of representatives of accountancy bodies from all ten ASEAN countries. What comes out of the strategic session was a comprehensive strategic map highlighting key successful outcomes and the necessary strategic thrusts to achieve the outcomes.
We are pleased with Mr. Ho's ability to manoeuvre through the different point of views, focusing on key aspects of what build strong and focused strategies. He was approachable and able to understand all the necessary background information about our profession, needed to effectively facilitated the discussion.
Lim Hee Joo
Executive Director
Wah Son Engineering Pte Ltd
Solution: Human Capital Transformation
Jacqueline demonstrated sincere empathy and sensitive understanding of our evolving circumstances and team dynamics. She and her team worked patiently with us to explore various approaches in addressing our team members’ wide-ranging concerns, and developed flexible customised solutions that would better prepare us for an uncertain future.
Jacqueline continues to stay in close contact with us after aAdvantage’s conclusion of our project, and tirelessly provides valuable advice to help us in our implementation of new HR policies. My team and I have grown accustomed to seeking her guidance as our HR subject matter expert, and will consult her whenever we review and evaluate our HR management philosophies.
I would highly recommend Jacqueline to any organisation who takes a holistic view in the alignment of their human capital development with their evolving business needs.
Tan Gheng Een
Chairman
Singapore Quality Institute
Solution: Service Excellence
We are extremely glad to have invited Mr Yeow Chern Han to present on the topic of “Building a Culture of Service Excellence” at our SQI/CAQ Service Quality Excellence Workshop held on 19-22 Dec 2016.
The workshop involved the participation of a 12-member delegate from Beijing China, led by the Deputy Secretary General of the China Association for Quality. Chern Han and his team had enthused and impressed every participant at the workshop. His presentation and delivery was simply eloquent. He spoke in fluent Mandarin to conduct the entire presentation with the support from his well-designed materials. All participants had complimented him for his dynamic and energetic delivery style.
Learning points were well conveyed through group games and activities. The participants were even fully engaged with Chern Han during the short tea break session. There were never a dull moment during the entire presentation. Our workshop was a complete success and we acknowledged that Chern Han had played a significant role in contributing to the success.
It was indeed a privilege to have Chern Han and his team to be part of our Service Quality Excellent workshop. I would unreservedly recommend Chern Han’s expertise to any organization in need of an effective and professional subject matter expert.
Serin Tan
Director
Oriel Business Consultant Pte Ltd
Solution: Human Capital Transformation
Jacqueline is able to present her recommendations in a clear and concise manner and we concur to her recommendations since we have high regard for her professional knowledge and competencies. For example, Jacqueline has convinced us to revamp our Performance Management system from KPls only approach to measurement of Core Competencies in order to develop our staff fully both in terms of quantitative and qualitative performance. The development of the Compensation & Benefits Policy document has also helped the company to have a clear communication on the benefits available to all staff. This has helped greatly during recruitment and retention of the company.
We highly recommend other organisations to engage Jacqueline for their HR project needs. Her ability to organise and understand each individual company's strength and weakness and applies them to practicable HR policies will be an asset to any company's HR revamp.
Siew Peng Yim
CEO
Times Publishing Limited
Solution: Leadership Team Development
We have engaged Vincent and his team recently to focus on how we as senior management could band together to drive new corporate values and culture change in our organisation. Vincent engaged me before and during the workshop to ensure that the outcomes are aligned and met. Through his 1-1 interviews with my management team members, he facilitated frank and “brutal” verbatims that really made us realise the issues on hand. These, together with the online survey previously conducted, were a true calling for us to reflect the highs and lows of our leadership team journey, that would eventually bind us together. He was able to lead the team and energise them to be very engaged in providing feedback, comments and even come to terms with some old behaviours that need to be changed.
At the end of the workshop, Vincent led us to a consensus and for the very first time, agree on common goals and a workable plan to ensure the embracing of new corporate values on a sustainable basis. I am very glad that Vincent was able to help us achieve this goal and certainly look forward to continue working with him to ensure that we are on the right track.
Olav M Nortun
Group Chief Executive Officer
Thome Ship Management Pte Ltd
Solution: Human Capital & Culture Transformation
We have worked with aAdvantage Consulting Pte Ltd for our transformation and change management projects since 2015. Vincent Ho was first engaged to facilitate the management retreat when we have our CEO onboard in 2015. The company was going through transformation then. The management retreat was to review and realign the company's direction. We would say Vincent has done a fantastic job. He was able to guide the management team in every process. He asked very good prompting questions, to set the management team thinking of some key points in their discussions. He also ensured that the team discussed within the context constantly.
Besides the Management Retreat, Vincent has also assisted us in developing our Vision, Mission and Core Value statements. He was also invited to facilitate our Townhall meeting that was for all employees. As expected, Vincent has once again done a good job in facilitating both sessions independently.
Vincent has been professional, approachable and accommodating in his interaction with Thome. He is very quick in grasping the challenges, culture and operations of Thome and thus able to value add to every discussion that contributed to a good outcome. He is very open with his views and he always put across his views gently but firm at times when needed and we would say it was well-received by his audience at every level. He connects well with his audience and enable them to be forthcoming in sharing. Vincent has proven to be a professional and experienced facilitator.
aAdvantage has supported Thome well with their professionalism and we will definitely work with them again.
Daniel Liu
Deputy Director, Quality & Planning
Nanyang Polytechnic (NYP)
Solution: Strategic Planning Facilitation
The NYP Executive Management (EMM) Retreat was very well organised with engaging discussion sessions and lively and meaningful team bonding activities.
On the whole, all of our participants agreed or strongly agreed that they were satisfied with the Retreat and that the Retreat objectives were met. This would not have been possible without our facilitators’ dedication and attention to details right from pre-Retreat planning and discussions, during the Retreat itself and post-Retreat report and presentation.
Both Mr Vincent Ho and Mr Kitson Lee, from aAdvantage Consulting, did a fantastic job to facilitate the Retreat in a very effective way and they were able to value add to the discussion and conversation. They were energetic and dynamic and their excellent facilitation skills had helped to build good rapport amongst participants to have an open conversation.
The Cultural Values Assessment (CVA) had also provided very useful insights for our Management.
Jeffrey Yam
Managing Director
AcuMed Group of Companies
Solution: Service Transformation
We engaged aAdvantage after we came to know of them from the list of recommended consultants provided by SPRING Singapore. We selected some of the consultants in the list to submit their proposals to us. The choice was clear and we shortlisted aAdvantage.
aAdvantage took great efforts to understand our needs and to customise a package to suit our requirements and budget. Their professionalism and understanding naturally continued into the project and our team (both at HQ and at our outlets) enjoy working together with them.
aAdvantage takes a very balanced and real approach to the problems and issues. Inputs and advice are always grounded with the realities of the business and operational constraints. Challenges and problems which they uncovered are objectively presented back to us with a commitment to and delivery of workable and realisable solutions. They are very mindful of the present and future expectations and needs of all stakeholders in the project. This mindfulness coupled with their professional knowledge and experience, cumulates into trust, commitment and reassurance for us.
We look forward to working with aAdvantage on our present ongoing project and future projects to come.
Laureen Lee (Ms)
HR Consultant
Singapore Cruise Centre Pte Ltd
Solution: Culture Development
I am pleased to take this opportunity to thank you and your team at aAdvantage Consulting Group Pte Ltd for your outstanding service to us at Singapore Cruise Centre. Your personal commitment in ensuring prompt response to our people and management needs is highly commendable and greatly appreciated. Your enthusiasm, dedication and patience in understanding and providing timely and efficient advice and solutions made our Employee Engagement Programme, which included the employee engagement survey, focus group unpacking sessions, management huddle to realign our leadership team and survey action planning, hugely successful.
We appreciate it very much that you listened closely to what our people and management challenges were, and presented us with sound and practical suggestions and advice to address these challenges, many of them highly sensitive and delicate. Your facilitation and intervention skills were exceptional, and we found you to be profoundly professional and proactive. This sets you apart from others in the industry.
Since working with us in 2015, you have become a trusted Human Resource partner to Singapore Cruise Centre. We, at Singapore Cruise Centre, are very satisfied and happy to be your client. I will not hesitate to recommend your services to any company looking for a competent and highly professional HR partner who is able to provide sound and practical advice and solutions, especially those that involve the leadership team, and for highly sensitive and delicate issues.
Thank you, again, Vincent, to you and your team for your outstanding service to us.
Yap Te Chieh (Ms)
Deputy Director of Business & Service Excellence
Organizational Excellence Department, Corporate Development Group
Housing and Development Board (HDB)
Solution: Service & Culture Transformation
Vincent has been professional, approachable and accommodating in his various interactions with HDB. He is able to have a quick and good grasp of HDB's culture and operations and provide his value-add given such knowledge. He is also willing to share his past experiences in other projects and give views/advice to us. With his warm approachable demeanour, we find that he is able to connect well with his audience (e.g. focus group discussion participants) and to enable them to be forthcoming in sharing. Vincent has also proven to be a professional and experienced facilitator who can facilitate generative conversations.
Sonia
Assistant Director, Human Resource
Singapore Labour Foundation
Solution: Leadership Team Facilitation
Vincent is very knowledgeable and experienced in this subject matter. The synergy between Vincent and Jason has made it very easy for us, the client, to work with them. Felt that the project (where aAdvantage is involved) went very well. Jason is superb in catching all the key and salient points made throughout the project discussions and retreat, for which I personally is very grateful for the works. The project team has done well in providing advice on the contents, sharing of knowledge with us, meeting the project timeline, understanding our context and needs.
Patrick Rosay
Managing Director
IFE-VICTALL Railway Vehicle Door System (Qingdao) Co., Ltd
Solution: Leadership Team Development
Mr. Yeow Chern Han, Director of aAdvantage Consulting Group Pte Ltd, facilitated the "Knorr-Bremse Leading People Training" for all the 2nd level managers of IFE-VICTALL Qingdao on May 19th and 20th, 2015.
With his rich experience, insightful opinions and excellent facilitation skill, Mr Han stirred up positive chemical reactions in establishing a trust among the trainees within a short time and facilitated successfully a leadership knowledge delivery, participants' self-reflection and practice on leadership behaviours within the 2 days' training. Finally the training objectives were fully met and even exceeded our expectations.
The participants also think highly of the training. They said:
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The training helped me understand and experience the essence of the leadership, which inspire me to lead my team to go through the challenges ahead;
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Seek first to understand, then to be understood. Now we get to know better about ourselves and our colleagues, which definitely will improve the cooperation cross functions;
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Han is really experienced and he successfully guided us going through the leadership journey and having insight into the true meaning of leadership;
Throughout the training, Mr Han has proven himself to be a professional and experienced facilitator. I would like to extend sincere thanks to Mr Han for his great job at IFE-VICTALL Qingdao.
Juthika Ramanathan
CE
Supreme Court
Solution: Strategy Development & Change Management
They had to work within a short timeframe and were able to deliver. It was evident that they took the effort to understand the client's environment before commencing work. They were patient, respectful, discrete and responsible.
Elaine Lek
Head of Global Brand Team & Corporate Development
Luzurne Pte Ltd
Solution: Human Capital Transformation
The consultants work with a sense of urgency and provide balanced solutions. They are also willing to step up and take the role of mediator between the HR committee and any individual staff that needs counselling. Personable and being able to balance the needs of the employer as well as that of the employees by providing a balanced approach.
Esther Chen
Assistant Manager, Human Resources
Singapore Business Federation
Solution: Strategic Planning Facilitation
I have known Chern Han during 2018, the day Singapore Business Federation (SBF) collaborated with aAdvantage Consulting on SBF’s Shared Values Project, Shared Values Cascading Workshop and Performance Appraisal Project.
Chern Han had distinguished himself in every way owing to his exceptional insight into managing his professional related functions, and always come out on top even when the going was at its toughest.
Chern Han has helped bridge the gap between business and people during difficult times in his role as a professional consultant by leading the Shared Values Project, Shared Values Cascading Workshop and Performance Appraisal Project. This has helped to stabilize the internal workforce, improve the staff understanding on the projects and improved business outcome.
Chern Han’s high calibre of character and extensive experience in the consultant’s arena set himself well above others. I confidently recommend his expertise to any organization and knowing his potential employer will benefit so much from his repertoire of his professional expertise.
Sng Hee Meng
Executive Vice President
Yokogawa Engineering Asia Pte Ltd
Solution: Change Management
Yokogawa engaged aAdvantage Consulting beginning 2014 to help us in aligning the regional countries to our business initiatives for sustainable growth. With the help of the two committed consultants, Han and Chin San, we were able to engender a good buy-in and support from the key stakeholders. The various leadership workshops and planning meetings were well designed, conducted and delivered. The facilitation skills of Chern Han and Chin San helped us navigate through difficult conversations and decisions. Various stakeholders feedback that the change interventions were timely and effective as it developed higher level of trust amongst them; an imperative to the success of the initiative. I would highly recommend aAdvantage services to any organisation to support the leadership team in the change management process.
Helmi Talib
Managing Partner
Helmi Talib & Co
Solution: Human Capital Transformation
Jacqueline's expertise and knowledge made the project run smoothly. She provided timely and relevant information that enhanced the firm's performance management system. She carried out the project professionally and provided good recommendations for the change that we will make. The firm engaged Jacqueline and her team to make improvements in our performance appraisal system. The project helped us to identify three important components which are significant in rewarding staff performance and giving annual increments. The staff are happier and motivated because of the clearly defined performance indicators and competencies per function per level. I am very satisfied with the outcome of the project headed by Jacqueline. We will definitely engage her again in the future.
Sharon Chua
Director, Human Resources
INSEAD Asia Campus
Solution: Team Development
Mr Yeow Chern Han from aAdvantage Consulting Group facilitated the “High Performance Team Development Workshop” for one of our departments in November 2013.
Chern Han’s unassuming approach and excellent facilitation skills had helped to build up rapport and trust among the workshop participants quickly within the two days, which led to a very successful workshop. The workshop objectives were fully met and exceeded our expectations.
Below are some excerpts of the feedback from the participants:
During this 2-day workshop, we learn to collaborate as a team.
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Help us clarify our roles and responsibilities, encourage us to be more open and vocal.
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A lot of engaging moments with various team members to brainstorm ideas and solutions.
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Han is a fantastic facilitator! We don’t feel bored at all! Very engaging! We’ve lots and fun and laughter together! We need more of this!
Throughout the workshop, Chern Han had proven himself to be a professional and pragmatic consultant with the right blend of sophistication to help the management team identify key issues as well as have the ability to connect very well with the staff at the operational level. Chern Han has indeed made a positive impact. Great job and keep up the excellent work!
Jean Tan
Executive Director
Singapore International Federation (SIF)
Solution: Culture Transformation
I first worked with aAdvantage when I was in the public sector. They introduced an organisational climate survey that measured elements of total work experience impacting employee satisfaction. As a leader, I found the tool useful in addressing management gaps and my experience with aAdvantage was positive. They were knowledgeable and proactive, in particular I appreciated that they went beyond presenting survey analytics to providing practical HR solutions. I next worked with aAdvantage in the NGO sector. I sought aAdvantage's help to build the right culture in my organisation to complement our business strategy. aAdvantage worked well with my leaders and was instrumental in helping us overcome significant challenges to shape a supportive work environment. I also used them to facilitate strategic conversations for organisational transformation. Vincent is skillful in navigating difficult conversations and I have appreciated his useful insights and advice, in drawing from his wide experience and suggesting relevant best practices for our stage of development. His team has also demonstrated flexibility and responsiveness in working with us. If you seek help in organisational transformation, I recommend you consider harnessing aAdvantage's expertise.
Jessy Chu
Senior Finance & HR Manager
Eveready Manufacturing Pte Ltd
Solution: Human Capital Transformation
Jacqueline demonstrated her expert knowledge in HR policies and design of Performance Management Systems in her work with us. She and her team carried out the project professionally and provided advice and recommendations in the implementation of the policies and systems.
Throughout the consulting engagements, she was able to engage the management team and guided them in the development of the performance indicators and competencies which were the key components of the Performance Management System. The Performance Management System developed enabled management to implement a system to link performance to rewards and recognition. This helped create clarity and transparency of our performance assessment processes achieving our objective of a fair and meritocratic system.
I am satisfied with the consulting services provided by Jacqueline and have no issues engaging her again for future HR projects. I would recommend Jacqueline as a consultant to other companies.
Victor Bay
CEO
PAP Community Foundation
Solution: Strategic Planning Facilitation
“Our love at first sight” started when Mr Yeow Chern Han representing aAdvantage presented his proposals. It was not just the proposals that met our needs but he was interested to find out more from us on what we need. He was the only one who said that “if we are selected, we want to engage your employees to find more so that we can customised the programme to meet your needs better.” This for me was worth the job: WE MUST ALWAYS FIRST LISTEN TO WHAT OUR CLIENTS’ NEED.
Chern Han and his team impressed every participants when they conducted 2 workshops: A one-day session for my senior team and a two-day session for our District Heads and Executive Principals. His delivery style was dynamic and energetic. Yet it was not imposing and not the “I know best” approach. Ironically it was relaxing and refreshing. The fun element was aplenty. Learning points were conveyed through games and activities.
A true professional, Chern Han had to manage quite a diverse group of participants, common only that they are Early Childhood educators but different views and personalities. He managed these “conflicts” on numerous occasions with ease and patience. He always has the knack to eventually draw everyone to a consensus.
It was indeed our privilege to have Chern Han and his team to be part of our transformation process. Thank you.
Dr Angela Pratt
Tobacco Free Initiative - Office of the WHO
Representative in People's Republic of China
World Health Organization
Solution: Strategic Planning Facilitation
The World Health Organization engaged Han earlier this year to act as facilitator for our ProLead course - a training program in leadership skills for health promotion officials and leaders. Han and his team were brilliant: as lead facilitator, Han was dynamic, enthusiastic, energetic, and expert in guiding the participants through the course material. Our workshop was a big success, which was in no small part due to Han's experience. In the feedback on the course from the participants, most identified Han's facilitation skills as one of the highlights. I would unreservedly recommend Han's services to any organisation in need of an effective, professional and dynamic facilitator.
Low Bee Hee
Senior Head of HR
Clearlab SG Pte Ltd
Solution: Human Resource Transformation
Jacqueline and her assistant were very professional in providing the service to us. They spent a lot of time with us, making sure that our needs were met, making sure we fully understood the process, and making sure that the end results will be reasonable and usable. They were also prompt in their service, always on time for meeting. We have had a series of positions in the company with salary ranges based on informal data collection. Jacqueline’s team helped us review and peg positions to similar ones in the market, and got official data to input salary values for these positions, resulting in market ranges that are consistent and in keeping with market rates. I would say that she will be a good business partner to any organisation.
Lam Kong Hong
Executive Director
The Singapore Contractors Association Ltd
Solution: Strategic Planning Facilitation
SCAL engaged aAdvantage to facilitate a Strategic Planning Retreat (SPR) in January 2018, the objective of which was to review the role and continued relevance of SCAL as the de facto trade association representing the construction industry in Singapore. The session was led by Mr Yeow Chern Han, assisted by Mr Khng Teck Khoon.
aAdvantage's methodology and approach were very effective in engaging the participants while injecting elements of fun in the learning process. Through brainstorming activities insightful narratives, mental challenges and light physical exercises, the facilitators created an atmosphere of positivity, trust and openness conducive for free flow of views, contributions and ideas.
The session went through the process of stock-taking of past achievements, an assessment and appraisal of the current work environment, analysis of strength, weaknesses, opportunities and threats (SWOT), desired outcomes and agreement on the way going forward. At the end of every activity, the facilitators would help participants to consolidate and clarify key learning outcomes that provide new perspectives.
SCAL is delighted to have engaged aAdvantage in developing our strategic plan for the future of the Association.
James Middleditch
Associate Director, Operations and Campus Service
INSEAD
Solution: Team Development
A big Thank You for the 2 day team building session that you conducted for us. The whole experience was spot on! The sessions were really fantastic and the group was extremely happy with the team building programme. We learnt a lot about teams in general, about our teams, about ourselves and also about each other. There was a lot of positive energy during the 2 days and I can really see everyone putting into practice what we learnt with you. The way you handled the sessions was excellent and you managed to keep everyone engaged as well as ensuring everyone was included in the discussions. I am very happy with the entire process, from the pre-event planning and discussion where you took time to learn about our team and our issues, through to the programme content and delivery as well as the final outcome.
It was great working with you and on behalf of the whole team, many thanks indeed for a very productive, useful and relevant 2 days.
Lim Kim Thor
Managing Director
Hubsteel Limited
Solution: Team Development
Mr Yeow Chern Han and his team from aAdvantage Consulting facilitated a coaching session for our sales team on "Becoming a high performing sales team" in January 2016.
Our staff were initially sceptical about the results from such a coaching session but were eventually motivated to participate due to the interactive and innovative approach by Chern Han and his team in the conducting of the session. The results from coaching session were significant as there is now a more aligned team culture and closer interaction between colleagues in the ironing out of issues at work.
It is through this personal experience that I would highly recommend Chern Han and his team to facilitate such coaching sessions. He has a keen ability to break down barriers between different individuals of an organisation to create synergies that would benefit organisations in the long term.
Karen Ng
General Manager
Starhub Mobile Pte Ltd
Solution: Leadership Team Development
Starhub Mobile Prepaid engaged Mr Yeow and his team for 2 half days on 6 and 7 July 2017 for our 1st Prepaid Sales Rally that included both Starhub Prepaid team and our distributors' core sales team. The objectives are to create an aligned and inclusive team who is committed to achieve our business results.
Han was professional and adopted the customer centric stance that was critical in making the rally a success. He was brilliant as the lead facilitator. Learning took place as he skilfully weaved in the objectives at every crafted opportunity to coax moments of realization from the participants. Everyone enjoyed his engaging and energetic delivery style tremendously.
His co-facilitator, Chou who led the Emergenetics session, was an expert in creating self-awareness and curiousity among the participants. He conveyed the materials in a dynamic and fun manner that had no doubt increased the participants' understanding of each other and fostered a better working relationship. Lastly, participants also appreciated Angie's enthusiasm and support during the session,
All in all, the Sales Rally was a success with all its objectives met, surpassing our expectation. I would have no hesitation in recommending Han and his team's expertise to anyone who is looking into how teams can work better to tackle the marketplace.
Arthur Koo
HR Business Partner, Learning and Development
Integrated Health Information System Pte Ltd
Solution: Leadership Team Development
I am writing to recommend aAdvantage for their delivery of DISC profiling for our personal mastery and core values course for IHIS.
I have received very positive feedback from those colleagues who have attended the course. They enjoyed the workshop tremendously and have attained good learning from the workshop.
I have incorporate the use of DISC to enable colleagues in IHIS to appreciate differences and aAdvantage has managed to meet my course objectives. They utilised different learning tools like videos, case studies, role plays etc to reinforce the learning and we are continuing to engage them to deliver this workshop for the coming FY.
Jenny Khoo
Senior Manager, Service Experience Management Department
Customer Service Solutions
SONY
Solution: Service & Culture Transformation
Sony A/P has been working with aAdvantage on a regional roll-out for a Service Journey Mapping Project. From the initial project pitching till today (about 7 months), we have been consistently assured of their professionalism and quality, their response time and willingness to work with us in understanding our business and co-creating the solutions.
We trust in their holistic services and capabilities in helping us drive and sustain our organisation’s service culture and delivery. aAdvantage is able to share the concepts and works with us to translate them into practical solutions. We would strongly recommend them as a valued partner to any organisation that is looking at growing the organisation and building a high performing culture.
Marshall Wan
General Manager
Grande Alliance
Solution: Human Capital Transformation
Grande Alliance engaged Han and his team earlier this month to facilitate a one-day workshop for our management and staff. The objectives are for everyone to embrace and internalize the company core values as the foundation how we achieve our business results.
Han and his team were brilliant; as lead facilitator, Han was dynamic, enthusiastic, energetic, and expert in guiding the participants through the course material. The learning activities were well designed and the debriefs were impactful and relevant. The enthusiastic participation of everyone was very encouraging.
Our workshop was a big success, which was in no small part due to Han's expertise. It will be registered in our memory as one of the best event GACPL ever had for years to come in terms of learning and o-operation. In feedback on the course from the participants, most identified Han's facilitation skills as one of the highlights.
I would unreservedly recommend Han's services to any organization in need of an effective, professional and dynamic facilitator.
Casey Chang
Director, Communications & Service Quality
Jurong Health
Solution: Service Transformation
Hi partners at aAdvantage, I want to drop you a personal note to thank you for being part of our service culture journey. You have been one of our early partners as we build our organisation and get started on the right note... We would like to also acknowledge your role in helping us shape and maintain the service level through the early works and on-going training.
Sebastian Tan
Planning Manager
Yong Lei Logistics Pte Ltd
Solution: Human Capital Transformation
Marcus (Senior Consultant, aAdvantage Consulting) has been guiding me along the entire SMART journey. His explanation was very clear and he was very helpful in addressing my doubts.
I gained maximum advantage with least required effort as instructions were clear throughout the whole assignment.
Alfred Wong
Managing Director
Noel Gifts International Ltd
Solution: Human Capital Transformation
Noel Gifts International Ltd has engaged Mr Vincent Ho of aAdvantage Consulting Group to conduct Noel’s Management Alignment Workshop on 10 & 11 November 2016.
I am impressed with the way the sessions are conducted. The engaging teambuilding warm-up games gave a glimpse of the company culture behaviour. Vincent is a good facilitator who has the ability to resolve most of the issues on its feet. He is trustworthy and able to explain the rationale and turn most issues positively. He stayed focus on main issues but yet allow for expression of divergent views from the participants. Being observant, patient and experienced, Vincent is able to identify the hidden culture issues to be parked for future resolutions.
I look forward to continue to embark on two year journey on the Noel Group HR Transformation programme with Vincent and his team at aAdvantage Consulting.
Kelly Eyre
Senior Manager Direct, Brand and Digital Strategic Marketing
Aviva Singapore
Solution: Change Management
I can honestly say that the event exceeded our expectations and the feedback we've had from staff has just been fantastic - quotes like "this is the best event I've ever been to" and "I've seen many events like this in my years, but this is absolutely up there as one of the best.
I think we absolutely achieved the objectives we set out to accomplish: take our staff on a journey, surprise and delight them, deliver some key messages and ensure conversations were grounded through experiential learning activities ... All in the name of 'The Aviva Way'.
Cindy Hwang
Executive Assistant Manager
Goodwood Park Hotel
Solution: Service Transformation
Goodwood Park Hotel's decision to participate in the CCI journey was made in 2009. Our subsequent search to find the suitable consultant brought us to aAdvantage Consulting Group. Their methodology and experience were the main reasons we appointed them.
The consultants led by their Director, Mr Vincent Ho displayed professionalism and their expertise in seeing beyond the hotel operations helped us make the necessary changes to raise our service levels.
Francis Toh
HR Director
McLink Asia Pte Ltd
Solution: Human Capital Transformation
Ms Jacqueline Gwee and Ms Karen Tan are very attentive and react very quickly to our situation. They show creativity and resourcefulness by developing very informative ways to our policy. They provide timely and clear explanations for their recommendations and carried out their duties professionally with integrity and objectivity. These changes in our policy enable us to be more consistent in our recruiting process. We highly recommend Ms Jacqueline Gwee's team to all other organisations for their dedicated and outstanding project done for my company.
Fiona Chua
Corporate Planning & Quality Assurance
Orange Valley Healthcare
Solution: Service & Culture Transformation
The recent Service Visioning workshop conducted by aAdvantage has been a fruitful and enjoyable session. Vincent’s use of humour not only livens up the full-day session, it also made it easier for participants to contribute and share their thoughts. It’s a pleasure to work with aAdvantage as they have been professional, accommodating and always ready to provide advice.
Janning Wang
HR Director, Talent Development & Resourcing China
Alstom
Solution: Change Management
The Change Management Workshop for our China HR Team organised and facilitated by aAdvantage was a great success, the whole team was full of energy and committed to make the change successful. Personally I found quite some inspiring highlights during the three-day session, which is really beneficial to me as one of the change leaders.
Richard Hong
Chief Executive Officer
TUV SUD PSB ASEAN
Solution: Strategic Planning & Culture Development
We would like to extend our appreciation to Yeow Chern Han and Soh Chin San for their excellent facilitation in our strategy planning workshop and management retreat. You had been able to help set an atmosphere of trust and openness among the management team which allowed everyone to contribute their perspectives and views openly resulting in an inspiring, fruitful and meaningful sessions. I believe everyone walked away from both sessions with new insights and enriched ideas. Thank you for facilitating the sessions in such a welcoming and respectful atmosphere. We truly enjoyed and benefited from it!
Solution: HR Consulting,
Review of Performance Management System and Learning & Development Policy
Jolene Wang
Office Manager, Admin & HR
Ogawa Flavors & Fragrances (Singapore) Pte Ltd
Jacqueline is very experienced and enthusiastic, always attentive to understand and help us analyze the current problems in our company. She gave us good advice while being very receptive to our feedback. We received great support from the aAdvantage consultants, not only in relation to the project itself, but also in other areas we were concerned about.
Joey Leau
Senior Manager, HR & Training
National Service Resort & Country Club
Solution: Employee Engagement Survey
aAdvantage understands our needs and requirements and rolls out the employee survey in a "no-frills" manner. The consultants are also prompt in their responses.
Johnson Wang
Director, MBCL
Daimler
Solution: Team Development & Culture Transformation
My team has recently conducted a PIR Best Practice Sharing Workshop at Sanya and aAdvantage Consulting was engaged to conduct one of the best practice sharing session and the team-building session for about 120 dealers. The team has been spontaneous and responsive to our needs, and are reliable and professional when submitting the deliverables. My team was satisfied with their professionalism and appreciative with some of the extra mile they put in to ensure that our workshop was a success.
Solution: Mystery Audit
Zeny Wong
Manager, Customer Experience Department
Agency for Integrated Care
aAdvantage is an established and experienced company. I have worked with aAdvantage for many years but despite the frequent change in project managers in recent years, they were always able to meet and exceed our expectation, for instance, getting their consultants and trainers to conduct our audits and provide feedback.
Good project management, able to accommodate our adhoc requests, tight timeline, last minute rescheduling of audits etc., responsive and responsible. Really like the feedback provided by some of the auditors, they were very constructive, useful and comprehensive.
Anish Fatimah
Assistant Manager, Customer Experience Department
Agency for Integrated Care
I only had the opportunity to work with the project team in Cycle 2 as I am fairly new to AIC. My overall experience with aAdvantage's project team was a positive one. They were extremely responsive throughout the project. They were also quick with their turnaround on amendments to raw data and reports.
James was on top of things as a project manager, and ensured that the raw data and reports were submitted to us timely. We initially faced some issues with the raw data, whereby comments from the previous cycle were not incorporated and AIC had to point out a fair bit of errors in the comments/ qualitative data. However, James was quick to take our comments back to the team and quickly rework on the raw data. We appreciate the openness and quick turnaround, at the same time, patience where we were running late on providing feedback/ comments on data or reports. Thank you James!
I had the opportunity to work with Euan while James was on reservist. During fieldwork, Euan was prompt in connecting with me where there were changes to auditors' schedule. At the same time, very accommodating when it came rescheduling officer who were down with covid at short notice. I am extremely grateful for Euan's patience and professionalism, thank you!